-
We will at all times serve our clients with integrity,
competence and objectivity.
-
We will be honest, accurate and forthright in our advertising.
-
We will provide our clients with accurate inspections and
evaluations of the cleanliness and physical condition of their
HVAC systems and indoor environment, using this information to
determine the type of filtration services required, if any.
-
We will perform projects with personnel who possess the
appropriate knowledge and experience to do a quality job.
When necessary, we will employ others for work which requires
a specialized trade or skill.
-
We will stay abreast of new developments in technology, tool
of trade, building codes, the Uniform Mechanical Code, and any
other codes or information that directly affects our work.
-
We will only serve a client under terms and conditions that
will not impair our objectivity or integrity.
-
We will advise client personnel of any problems encountered on
a project and make subsequent recommendations as required.
-
We will be fair in our dealings with our clients and charge
reasonable fees commensurate with the nature of the products
and services provided.
-
We will be accessible to customer inquiries, comments or
complaints on a completed service, and will be willing to
reach mutually acceptable terms under which any complaints can
and will be addressed.
-
We will review the work of another member only if requested by
the client but shall notify the member of the fact that we
have been asked to conduct such a review.
-
We will require that all employees of our firm practice filter
sales and service in accordance with all local, state, and
federal laws, rules and regulations affecting our industry, NAFA Guidelines, and the Code of Ethics.
